IT MANAGEMENT PROCESS COVERAGE

IT PERFORMANCE and DELIVERY MANAGEMENT

When related to IT, Performance and Delivery Management is the ongoing process of assessing progress towards achieving pre-defined goals and objectives, including:

information on the efficiency and effectiveness with which funds and resources are transformed into systems
the valued-added of those outputs for the customers
the effectiveness of IT in terms of contribution to the strategic goals and business objectives.

Artemis ITM plays a central role in performance management by ensuring that organizations link plans to strategic goals and business objectives, make project / activity funding decisions based on the alignment of the associated benefits and deliverables with those goals and objectives, and actively manage the projects and activities to ensure that the planned benefits are achieved.

Performance and Benefit Measurement

Although accustomed to measuring and managing technical performance (e.g., network downtime), many IT organizations have a poor track record of measuring and managing non-technical performance.

Artemis ITM provides Management with the answers to key performance issues including:

Are IT investments/projects/activities progressing as planned.
Are there symptoms of future performance problems: cost, schedule, risks, expected benefits.
Are there trouble programs, projects or activities that require management intervention.
Did actions already taken to solve past issues actually work.

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More specifically, the Artemis ITM solution allows you to :

Monitor progress in terms of actuals and forecast on key dimensions: cost, schedule, benefits and risks
Measure deviations from objectives and help formulate corrective actions
Modify plans to reflect decisions: priorities, budget, resources, milestones, risks, etc.
Communicate investment status to all stakeholders

Portfolio Analysis and Review

All too often, IT organizations fail to create an agile environment that connects demand, investment selection, capacity and actual execution. They tend to focus on ranking and prioritization relative to strategy in order to establish lists of what needs to be accomplished. The portfolio review capability of Artemis ITM prevents those lists from becoming static and outdated, and instead provides a focus for continuous evaluation. These capabilities allow the portfolio to drive the capacity based on value, which in turn drives the action of the organization.

With Artemis ITM, senior management can ensure that they have an on-going optimal portfolio of IT investments and that the organization is not just focused on the individual performance of each project or activity.

By offering an environment which facilitates regular reviews of the overall portfolio, Artemis ITM helps the IT organization closing the loop between "what its need to do, what it is able to do, and what it really does".

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On-line Portfolio Dashboard to allow assessment and reprioritization
Simulations targeted at increasing the performance potential
Collaborative environment to involve business units in decisions and share performance review documents and action plans.

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Artemis ITM is the easiest solution on the market to implement effective IT Management over both strategy and execution.

Click on each module for overview